Fusion Trouble Ticketing (TT) and Security Ticket solutions are fully integrated trouble ticketing or security ticketing solutions offering a rich set of automated tools for managing personnel, tracking trouble and repair histories, integrating site and equipment information, and tracking the ongoing status of trouble repair efforts. In addition, based on specified rules, the Fusion Security suite is designed for enterprises and has limited visibility within the network.

Our help desk / TT offerings integrate directly with our or other network monitoring solutions, giving customers the ability to:

• Manage, respond, track, and report from one integrated application
• Supports automatic and manual opening of tickets from either the fault management or trouble ticketing user screens
• Raise alarms in the alarm management screens for trouble tickets which meet specific conditions

As the Fusion network management solution identifies network problems, they are automatically or manually (at your choice) translated into trouble tickets with all supporting documentation (e.g. site, network, vendor, and contact information). Responsible personnel will also be notified automatically (in a variety of notification formats), and all tickets and corresponding transactions are logged for subsequent reporting. Our Help Desk/ Trouble Ticketing solution uses a flexible template driven methodology, providing smooth and simple workflow extensions that match the processes used by our customers. We believe our systems should provide the flexibility to integrate into our customer's process, rather than require our customers to change their methods to accommodate our solutions.

Our Fusion ticketing is easy to use and administrate in a variety of uses - from call center integration to complex network environments - no dedicated resources or SME's are necessary!

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